Account Deletion – IncognitoVerse
IncognitoVerse is operated by Incog Labs LLC.
You have the right to request deletion of your IncognitoVerse account and the personal information associated with it. This page explains how to request account deletion and what happens when you do.
What Gets Deleted
When you request account deletion, we will take reasonable steps to delete or de-identify personal data associated with your account, which may include:
- Account Information: Your name, email address, username, avatar, bio, and related profile details
- Authentication Data: Account identifiers and authentication credentials
- User Content: Comments, posts, and other content you have created within the app
- Subscription Metadata: Records of your subscription tier and status
- Usage Data: Information related to your use of the Service
What May Be Retained
Certain information may be retained after account deletion where we have a valid legal or operational reason, including:
- Legal & Regulatory Requirements: Data required for tax, accounting, or compliance obligations
- Security & Fraud Prevention: Information needed to protect against abuse, fraud, or security threats
- Dispute Resolution: Data required to resolve disputes or enforce our agreements
- Anonymized Data: Aggregated or de-identified information that no longer identifies you
We only retain information where legally or operationally required.
How to Request Account Deletion
To request deletion of your IncognitoVerse account and associated data, please email:
support@incog.io Subject: IncognitoVerse – Account Deletion Request
Please include:
- Your name
- The email address associated with your account
- A clear statement that you are requesting account deletion
Processing Time
Deletion requests are typically processed within 30 days, in accordance with applicable law.
You will receive confirmation once your request has been completed.
If additional information is required to verify your request, we will contact you using the email address you provide.
Questions
If you have questions about account deletion or our data practices, please review our Privacy Policy or contact us at support@incog.io